Why could my Facebook Page not Public: Dig What? E1

Recently I came across a simple, yet silly problem which had every chance to create big impact. When I tried clicking one of our client's FaceBook page that was showing up in Google Search Results landed me to Facebook homepage - which means that page is turned to be not-to-public view. And when I tried to find the root-cause, found that it is all because of the Age Restrictions set to "People above 17+" (that was reset recently unknowingly by one of the page admins).

This age restricted Facebook page will be shown to viewers' whose identity is assured to be above 17 yrs i.e., only if you are logged in and if you stated your age us above 17 yrs - OR otherwise you will be landing to Facebook homepage.

AddOn: The other chance for your FB page being going non-public suddenly could be setting the Published option to "Unpublished".

So what impact could it have created?

- lose all potential traffic from Google and so lose 'Fans' who are not logged in.

- get de-indexed by Google eventually - lose a listing in SERPs for business name search.

- losing the chance to introduce the page to non-facebook viewers.

Dig What? E1 Lesson:

However, I couldn't think of this Age Restriction setting could be the cause, when I first traced the non-public view. I was looking for some major pitfall that could be lying behind this - and this insight did give me a newer perseverance

"When you are given with a problem, look into every single bit of information, elements in front of you - small or big - the solution can be behind anything that you wouldn't have thought off"

PS: BTW, I have to explain what does this Dig What? E1 mean? - I am planning to dig problems that I come across in my everyday professional life and try to share them. So this is my Dig What? Edition 1 . Watch this space to get the latest editions.

Naihaa goes Social in Facebook & Twitter - Does it Really?

In the recent edition of Ananda Vikatan (Tamil Monthly Magazine), I got to see a fabulous advertisement from Naihaa on the backside of the cover page - being in SEO web promotion and social media industry, I was pulled just to the bottom of the page. 

Wow! Naihaa is being SOCIAL! great news! That triggered me to still dig in what is Naihaa into? Did they make best use of their Social space? how well has it made its SOCIAL impact etc.,

Let me dig...

My first focus was for Facebook, as Facebook is the place that I think every business in this world should have their identity marked - atleast until anyother giant like Facebook evolves. Facebook Page is a good selling point for any business that likes to go social and comparatively it performs better than Facebook profile or groups. 

Two identities could be confusing:

When I searched for Naihaa in Facebook, I got two official results for Naihaa

-> profile: http://www.facebook.com/profile.php?id=100001158177545

-> Facebook Page: http://www.facebook.com/Naihaaretail

pretty confusing.. The presence of Naihaa with 2 different identities can confuse consumers/users.

Promote Facebook Page rather than profile:

As FaceBook page has more advantages over the profile (flexible to add applications, multiple admis etc.,), it would be better to pull all profile friends to Facebook Page and maintain the page as their official social space and promote that identity. To take this point further, I noticed in the official website of Naihaa http://www.naihaa.com/ ,  Facebook button links to the profile identity - promoting both the identities can dilute the promotional values. Being consistent and promoting FaceBook Page should yield much better credibility.

Also, in the Naihaa website, the Facebook & Twitter button doesn't standout nor it is placed in a prominent way.

Google hasn't indexed this page, as there were no external web links mentioning about this page  - worse, the official website itself doesn't have a link to FB page.

Naihaa Facebook Page Analysis: What does the Naihaa Page lacks?

• The 'About Us' column wasn't used.
• I could only see text allover the Wall posts which is not so engaging. They can add store events, popular products, their ads 'behind the scene' photos - or anything visually appealing, as photos attract more than text. And videos could impress consumers to large extent.
• The 'Info' box is not well used - doesn't include address, company overview, or mission info.
• Naihaa has missed to take this page as an opportunity to express the humanity of their business.
• The most important is - Naihaa didn't integrate promotional valued FBML application.FBML page can engage visitors and having best 'Call to Action' items in it can perform better. I like the Basics Life FBML http://www.facebook.com/BasicsLifeIndia?v=app_10467688569 - what an engaging presentation!

World is revolving with social today and getting social with 'Word of Mouth' reviews/promotions through social space is what consumers look for before any purchase - Naihaa should MAKE BEST USE of Facebook Page to achieve it.

Being in competitive Retail industry, using Social Medium should be beneficial. 

Will dig their Twitter and SEO in my next post.